Refund Policy
Test the service free first, and if a paid purchase still is not right, tell us within 7 days. No forms to fight, no runaround — a person reviews it and answers you in writing.
Please test the service before you pay.
Every account gets 10,000 free characters a month with no card required, and you can preview any voice before generating. Try the exact voices, language and script style you plan to use — it takes five minutes and it prevents almost every refund request we receive.
How a refund works
Send your request
Email payments@jsflabs.io from your registered address within 7 days of payment, with the details listed below. You can also message the team on WhatsApp to flag it first.
We verify the account
We confirm the payment against our records, check the account ownership, and calculate how many credits have been consumed since purchase.
You get a written decision
We reply with the outcome, the exact deduction (if any), and the final refund amount — in writing, before anything is processed.
Funds are returned
The refund is issued to the original payment method. Usually within 24 hours of verification, and within 7 working days at the outside. Your bank may take a little longer to post it.
What to include in your request
Complete requests are usually settled the same day. Missing details are the single biggest cause of delay, so please send everything at once.
- Your registered account email address — the request must come from this address
- Full name on the account, and company name if it is a business account
- Transaction reference or order ID from the payment confirmation
- Payment details: date, amount, currency and method used (card, bank transfer, EasyPaisa, JazzCash)
- A screenshot of your dashboard showing your current plan and remaining credit balance
- A screenshot or PDF of the payment receipt or bank confirmation
- The reason for the request, in your own words — the more specific, the faster we can help
We only ask for what we need to verify the payment and protect your account from fraudulent refund requests. Never send us your full card number, CVV, or your password — no one at JSF Labs will ever ask for them.
If you have already used credits
Used credits are deducted at your plan rate and the rest is returned. Here is exactly how that is calculated.
Eligible for refund
- Request submitted within 7 days of the payment date
- Payment made from and requested by the registered account holder
- A genuine technical fault on our side that we could not resolve
- Duplicate or accidental double payment
- You were charged after cancelling, or charged an incorrect amount
Not eligible
- Request made after the 7-day window has closed
- Credits already fully consumed, or consumed to the point that no balance remains
- Expired credits — credits lapse 30 days after they are added
- Accounts suspended or terminated for breaching our Terms & Conditions
- Change of mind after substantial use, or dissatisfaction with output you never raised with support
- Chargebacks filed without contacting us first
Where to send your request
The policy in full
Try the service before you pay
Every account includes 10,000 free characters per month with no card required, and you can preview any of our 300+ voices before generating. We ask you to test the voices, languages and output quality you actually plan to use before purchasing a plan or top-up. Most refund requests we receive could have been avoided in five minutes of free testing — and if something does not sound right, our team will tune it with you.
Agreement to our terms
Submitting a refund request confirms that you accepted our Terms & Conditions at registration and that this policy forms part of them. Refunds are handled strictly in line with what is written here.
The 7-day window is firm
Requests must reach us within 7 calendar days of the payment date. This window exists so that both sides are dealing with a recent, verifiable transaction. After day 7 we are unable to process a refund for that payment, regardless of usage. If you are close to the deadline and still deciding, send the request anyway — you can always withdraw it.
How usage is deducted
If you have generated audio since your purchase, the value of the credits you consumed is deducted from the refund at your plan's per-character rate. The remaining balance is returned to you in full. We show you the calculation before processing anything, so there are no surprises.
Processing time
Once your account and payment are verified, refunds are normally processed within 24 hours. Our committed outer limit is 7 working days. The time it then takes to appear in your account depends on your bank or payment provider, and is outside our control — cards typically take 5–10 business days to post.
What happens to your credits
When a refund is issued, the credits from that purchase are removed from your account. Where audio was generated using those credits, we may also revoke the commercial licence attached to it. You cannot keep both the credits and the money.
Talk to us before a chargeback
If something has gone wrong, please tell us first. A chargeback filed without contacting us freezes the account while the dispute runs, is slower for you than a direct refund, and may permanently close the account. In practice we resolve almost everything within a day when someone simply emails us.
Changes to this policy
JSF Labs may update this Refund Policy at any time. The revision date at the top of this page reflects the current version, and the version in force on the date of your payment is the one that applies to that payment.
JSF Labs (Private Limited) · Zahir Pir, Rahim Yar Khan, Pakistan